Agent - Global BPO (Contract)

DHL Asia Pacific Shared Services Sdn. Bhd. · Petaling Jaya, Selangor, Malaysia

Location
Petaling Jaya
Job Type
Full-time
Posted
June 21, 2026

Job Description

Overall Role Purpose

Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.
Responsible for SVC’s outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.

Key Accountabilities

Customers
  • Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
  • Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Stakeholders

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