Agent/ Lead Agent - Customs Brokerage

Expeditors · Ho Chi Minh City, Ho Chi Minh City, Vietnam

Location

Ho Chi Minh City

Job Type

Full-time

Posted

June 19, 2026

Job Description

Job Description
Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
Innovate and embrace a culture of constant improvement.
Review targeted customs entry declarations to ensure a high level of accuracy.
Represent the local operation Customs Brokerage...
        

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