Agent, Reactive Retentions

Business Segment: Insurance & Asset Management

Company: Liberty Group Limited

Location: ZA, GP, Johannesburg, 1 Ameshoff Street

To provide comprehensive and accurate investigation, diagnosis and resolution on end-to-end escalated service requests, queries and complaints raised by customers and/or Business partners within the agreed turnaround times and against world class operations standards. Ensure ongoing feedback is provided until finalisation, maintaining a positive client experience, retain client satisfaction and minimise risk and losses to SBG.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce
• Experience Required:
  • Service Management
  • Operations
  • 3-4 years
  • Client relationship experience, resolving client services issues and complaints with demonstrated ability to interact and collaborate across multiple inter...