Agente de Call Center- Four Seasons Hotel Madrid

Four Seasons Hotel Madrid is looking for a Call Center Agent to join the reservations department. The agent will provide first‑class service, act as an ambassador for the Four Seasons brand, and ensure guests’ needs are met in a pleasant manner.

Responsibilities

• Serve as the primary point of contact for all incoming calls.
• Assist callers with their questions and requirements.
• Elevate guest inquiries to the appropriate departments or transfer information as needed.

Qualifications

• Highly motivated team player with excellent communication skills.
• Experience in a call center or similar role within a five‑star luxury environment (minimum one year preferred).
• Flexible schedule – willing to work various shifts, weekends, and holidays.
• Fluency in English and Spanish.
• Legal right to work in Spain.

Benefits

• Competitive salary and wages.
• Comprehensive b...