Location
antioquia
Job Type
Full-time
Posted
July 01, 2026
Job Description
What success looks like in this role
- Assists with first line user support by guiding users through the necessary steps to restore functionality
- Troubleshooting hardware, software and connectivity issues using remote access tools
- Escalating complex issues to 2nd and 3rd level resolver teams
- Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests
- Ensures tickets are managed to closure and keeps users/clients updated on status and progress
- Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures
- Contributes to continuous improvement of the Service Desk knowledge base
- Delivers results in support of the organization’s SLAs
- Assists with special projects as assigned
Qualifications
High School diploma or GED required. ...