Agentic AI Solutions Architect at Genesys

Lead transformative AI initiatives as a Principal Agentic AI Solutions Architect at Genesys in Ontario, Canada. Oversee the design and deployment of advanced AI solutions that enhance customer experiences and operational efficiency.
Genesys seeks a skilled architect to drive AI transformation across its platform. This role requires a blend of strategy and technology expertise, influencing significant AI initiatives while ensuring they meet measurable business outcomes. You'll engage with senior stakeholders, aligning AI deployments to KPIs for maximum impact and organizational growth.
Key Responsibilities:
• Lead design and delivery of Agentic AI solutions
• Translate business KPIs into AI-driven architectures
• Design integration patterns for seamless orchestration
• Drive alignment between stakeholders for successful adoption
• Deliver rapid prototypes using Genesys Cloud capabilities
Requirements:
• 8+ years delivering AI or CX solutions in enterprises
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