Supervisor - Air Export, Customer Service

Expeditors · Ho Chi Minh City, Ho Chi Minh City, Vietnam

Location

Ho Chi Minh City

Job Type

Full-time

Posted

July 01, 2026

Job Description

Job Description
Assist Department Head to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company’s growth and profit objectives.
Main tasks:
Ensure smooth and timely shipment process flow
Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/ Manager in the following areas:
Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding the requested information, as well as shipment process to external and internal customers which are required by company and customers.
Assist in retention calls an...
        

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