Agfa HealthCare Tier 1 Support Analyst Role

Elevate your career with Agfa HealthCare as a Tier 1 Support Analyst, providing robust technical support for healthcare imaging solutions. Your skills will keep customer satisfaction at the forefront.
This role requires a Bachelor’s degree in Computer Science or a related field and at least three years of experience in a high-tech customer support setting. You will work closely with staff and customers to solve issues related to Agfa’s imaging IT software. Your knowledge in networking, databases, and medical imaging will be essential in delivering timely solutions.
Key Responsibilities:
• Handle support calls and remote access consultations
• Document solution steps for knowledge sharing
• Follow through on escalated customer complaints
• Receive training on Agfa products and technologies
• Maintain up-to-date product knowledge for effective support
Requirements:
• Bachelor's degree or equivalent experience required
• Three years of customer support in hea...