AI Chatbot Strategy & Customer Service Lead

Bybit is seeking a Bybot CS Leader to improve our chatbot's functionality and efficiency within the global customer service ecosystem. This role involves managing the entire life cycle of Bybot, from training to optimization, ensuring seamless integration with human support.

The ideal candidate will have a Bachelor’s degree and 5–7 years of experience in AI operations, solid communication skills in Mandarin and English, and strong analytical abilities. Join us to shape the future of customer service at Bybit!