Job Description
The Team
The AI Deployment Engineering team is the tip of the spear for every new AI rollout at Gladly, working hands‑on with our most strategic customers to implement, optimize, and expand their use of our AI. The culture is collaborative and experimental: we solve hard problems together, so this is no place for a lone wolf. You will report to the Manager of AI Delivery and partner closely with Implementation Managers, Professional Services Engineering, and Solution Engineering.
The Opportunity
This role puts you at the center of how Gladly’s top brands adopt AI. You will design AI use cases, build the integrations and workflows behind them, and continuously optimize for the highest possible resolution rates. The goal is simple and high‑stakes: help customers automate more of their customer experience, reduce handle time, and get measurably more value from Gladly’s AI all while building end consumer devotion.
You are technical enough to b...