Location
quezon city
Job Type
Full-time
Posted
June 04, 2026
Job Description
This role sits at the intersection of BPO operations and technology . You will join a small, high-autonomy team responsible for building, maintaining, and scaling an AI-powered performance management platform (internally known as AI Navigator / Vera AI ). The platform automates daily workflows—like KPI alerting, coaching, and scheduling—for frontline Team Leaders (TLs) and Operations Managers (OMs).
Rather than requiring a traditional computer science degree, this role prioritizes a candidate who deeply understands the BPO floor environment and can build practical, low-code/AI-driven internal tools that immediately save time and reduce manual overhead.
Required Skillsets
1. Core Technical Requirements
- Power Automate: Ability to build and debug complex, multi-step automated workflows. Must understand triggers, conditions, and troubl...