Location
vancouver
Job Type
Full-time
Posted
June 04, 2026
Job Description
Amazon's Data Intelligence team within Amazon Customer Service is seeking an experienced
AI Principal Product Manager - Technical
to own the end-to-end lifecycle of large-scale AI products that transform how millions of customers experience Amazon. This role combines deep technical acumen with business strategy to drive products that redefine what's possible in customer service at global scale.
The Data Intelligence team is a new function within Amazon Customer Service — a global, cross-functional organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers dedicated to advancing AI capabilities. We build data solutions and contextual intelligence using Generative AI, Machine Learning, Natural Language Processing, Ontology, Agentic AI, Multi-Agent Architectures, Reinforcement Learning, Knowledge Graphs, and Model Context Protocol.
Key Responsibilities
Own the complete pro...
AI Principal Product Manager - Technical
to own the end-to-end lifecycle of large-scale AI products that transform how millions of customers experience Amazon. This role combines deep technical acumen with business strategy to drive products that redefine what's possible in customer service at global scale.
The Data Intelligence team is a new function within Amazon Customer Service — a global, cross-functional organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers dedicated to advancing AI capabilities. We build data solutions and contextual intelligence using Generative AI, Machine Learning, Natural Language Processing, Ontology, Agentic AI, Multi-Agent Architectures, Reinforcement Learning, Knowledge Graphs, and Model Context Protocol.
Key Responsibilities
Own the complete pro...
Ready to Apply?
Submit your application for AI Principal Product Manager - Technical at Amazon
Apply Now