Location
Bengaluru
Job Type
Full-time
Posted
July 03, 2026
Job Description
Role Overview
We are seeking an experienced
AI Services Delivery Lead
to oversee the design, delivery, and adoption of
AI-powered capabilities
within a
large contact center transformation program
. The role will be accountable for the end-to-end delivery of AI solutions such as
Call Summarization, Knowledge AI, Intent Analysis, Sentiment Analysis, Automated Quality Monitoring, and Speech-to-Text
across multiple regions and business units.
The Delivery Lead will manage cross-functional teams, vendors, and stakeholders to ensure AI solutions are delivered on time, meet business requirements, and drive measurable improvements in
customer experience, agent efficiency, and operational performance
.
Key Responsibilities
Lead the
end-to-end delivery
of AI/Gen-AI capabilities within the contact center transformation program.
Own the
program roadm...
We are seeking an experienced
AI Services Delivery Lead
to oversee the design, delivery, and adoption of
AI-powered capabilities
within a
large contact center transformation program
. The role will be accountable for the end-to-end delivery of AI solutions such as
Call Summarization, Knowledge AI, Intent Analysis, Sentiment Analysis, Automated Quality Monitoring, and Speech-to-Text
across multiple regions and business units.
The Delivery Lead will manage cross-functional teams, vendors, and stakeholders to ensure AI solutions are delivered on time, meet business requirements, and drive measurable improvements in
customer experience, agent efficiency, and operational performance
.
Key Responsibilities
Lead the
end-to-end delivery
of AI/Gen-AI capabilities within the contact center transformation program.
Own the
program roadm...