AI Strategist, Operations & Customer Service

About Hytech
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai and more.
Role Overview We are hiring a senior AI Strategist to support the transformation of Operations and Customer Service functions, including Client Support, KYC/onboarding, payments, Risk Operations, and Back Office processes The role focuses on identifying high-impact opportunities where AI can improve service quality, response efficiency, client satisfaction, and operation scalability. The successful candidate will work cl...