AI Support Quality & CX Leader

Grapevine Round1 AI is seeking a Quality & Customer Experience Specialist in Singapore. The ideal candidate will lead multi-channel quality audits and evaluate agent performance to enhance continuous improvement in support operations.

Your role involves identifying root causes of issues from agent errors to system bottlenecks and collaborating closely with cross-functional teams. Proven experience in customer service quality assurance and familiarity with support operations is preferred.