Location
, penang, malaysia
Job Type
Full-time
Posted
June 11, 2026
Job Description
- Team Leadership:
- Supervise and oversee the air customer service team to ensure high performance and excellent customer support.
- Provide training, guidance, and support to team members to enhance their skills and efficiency.
- Customer Service Expertise & System Proficiency:
- Leverage expertise in air import and export operations to manage day-to-day customer service activities.
- Ensure smooth handling of customer inquiries, bookings, and problem resolution.
- Utilize the CargoWise One (CW1) system to streamline processes, maintain accurate records, and enhance service delivery.
- Key Account Management:
- Build and maintain strong relationships with key accounts, acting as the primary point of contact.
- Understand client requirements and ensure their needs are met with tailored solutions.
- Reporting:
- Prepare and deliver reports as...
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