Airfreight, Customer Service Specialist

Opportunity

DHL is the global leader in logistics - with more highly experienced professionals at more locations in more countries than any other provider. Our goal is to build strong, long-term partnerships with customers by providing world class services, across all our operations. We are the first choice for companies looking to outsource freight forwarding, warehousing, distribution, transport and supply chain management.

Position: Airfreight, Customer Service Specialist

Location: Head Office, Bang Na, Bangkok

Key Responsibilities: -

• Serve as the primary contact point for assigned customers, ensuring excellent service delivery.
• Receive, verify, and process customer orders before handing them over to Operations.
• Update and track shipment status proactively, ensuring transparency and a customer-centric service approach.
• Handle customer inquiries, special requests, i...