Airfreight Forwarding Customer Service Senior Executive (Import/Export)

Basic Salary: Up to S$4,000 per month 5.25 Days work week: Mondays to Fridays, 9:00AM - 5:30PM, Alt Saturdays: 9:00am - 1:00pm Work location: East A leading global logistics company is seeking an Airfreight Forwarding Customer Service Senior Executive to manage end-to-end airfreight shipments and provide high-quality customer service support across import and export operations. Job Responsibilities: Manage end-to-end airfreight shipments including booking, documentation, airline and ground handling coordination, import customs clearance, export processing, billing, and shipment completion Serve as the main customer contact for import and export shipments, providing timely updates, handling enquiries, and resolving operational issues Coordinate closely with airlines, ground handlers, trucking partners, and customs authorities to ensure smooth and compliant shipment execution Monitor shipment progress against SLA and KPI requirements, ensuring service standards are consistently met Take ...