Analyst 1, Forecasting & Analysis

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job is responsible for monitoring call center traffic, ensuring alignment with performance and efficiency standards. It involves analyzing call patterns and managing data to support customer service excellence. The role contributes to operational improvements and service delivery optimization.

Job Description

Responsibilities...