Analyst, Colleague Experience Platforms

**Role Purpose**

As part of the Corporate Products team, the Analyst – Colleague Experience Platforms, supports the Product Manager by ensuring the effective, reliable and compliant operation of Business Risk & Resilience (BRR) applications. The role focuses on day-to-day product support, analysis, supplier coordination and service management across a portfolio of enterprise platforms, while helping evaluate, transition and embed new applications that improve colleague experience, governance and resilience.

**Key Accountabilities**

+ Support the Product Manager in analysing the performance,usageandvalueofBRRapplications,providinginsighttoinformproductroadmap,investment and prioritisation decisions.
+ Conductstructuredanalysisofincidents,defects, service requestsandenhancementdemandtoidentifytrends,rootcauses and opportunitiesforproduct improvement.
+ Supportbacklogrefinementbydocumentingrequirements,analysingimpacts,andhelpingassesseffort,risk and value...