Analyst (Customer Experience Analytics & Process Improvement)

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

At Marina Bay Sands, the Customer Experience Analytics & Process Improvement (CX&PI) team plays a strategic role in elevating guest experience and operational performance across the integrated resort. By combining data-driven insight, service innovation, and continuous improvement, the team partners with stakeholders across Hotel, Convention, Gaming, Attractions, F&B, and Retail to uncover opportunities, solve business challenges, and deliver measurable impact.

• Analyze guest feedback, survey results, behavioral data, and CX performance metrics to uncover trends, identify opportunities, and generate insights that improve guest experience, business outcomes, and operational performance.
• Support the development and enhancement of...