Analyst (Entomology)

Provide quality technical reports and solutions to customers and team

Develop, maintain and improve on existing client reports and structure

Support technicians to develop and/or create simple service report

Ensure standardization and accessibility of reports to all staff

Extend business from potential and existing customers to acquire sales leads and/or sales for report services

Troubleshoot technical problems

To assist all employees with one-on-one questions on any technical related topics on an ad-hoc basis

Develop and conduct quality assurance checks

Devise a plan, investigate and monitor situations whereby our technicians did not manage to solve customers’ problems

Develop and conduct service audit checklists to ensure that technicians perform a consistently high service ...