Analyst for Client Experience in Insurance

Join Westland Insurance's team as an Analyst focused on optimizing client and employee experiences. Utilize analytics and stakeholder feedback to implement process improvements.
In the role of Experience Analyst, you'll be instrumental in gathering feedback from diverse stakeholders, including employees and brokers. This position is pivotal in translating insights into practical enhancements that drive organizational performance. Ideal candidates require strong analytical skills and the ability to collaborate effectively across teams.
Key Responsibilities:
• Collaborate with employees and brokers to gather feedback
• Manage ideas, assessing feasibility and impact
• Investigate workflows to identify recurring operational issues
• Support process optimization initiatives and training
• Track satisfaction metrics to ensure continuous improvement
Requirements:
• 3+ years in the Commercial Insurance field
• Certificate in Business, IT, or related field
• Str...