Analyst III Infrastructure services

DXC Technology · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full-time

Posted

June 04, 2026

Job Description

Job Description:
Essential Job Functions:
Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
Should have attended regular school/college with 10+2+3 as a minim...
        

Ready to Apply?

Submit your application for Analyst III Infrastructure services at DXC Technology

Apply Now