Analyst, IT Helpdesk

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Responsibilities:

• Provide first line support for any information technology issues and problems• Provide assistance by phone, email and/or using a ticket management system.
• Help manage the deployment, configuration and security of desktop and mobile computing devices and peripheral devices.
• Troubleshoot desktop and notebook/tablet hardware, peripherals and equipment as necessary
• Liaise with vendors pertaining to repairs of computers
• Assist with compilation and management of IT asset registers
• Address and resolve basic incidents and requests; logging all incidents and requests
• Create...