Location
India
Job Type
Full-time
Posted
July 01, 2026
Job Description
- To motivate, develop and mentor team members in a dynamically changing environment - Closely monitoring daily productivity against the defined Service Level standard - Perform regular audit checks on client defined compliance requirements - Coach & monitor Team leads in day to day operations & people handling - People Management, including all HR related issues, as well as staff development - Analyze and generate reports for team performance on processes - Develop a continuous learning process for the team - Assist Operations Head in supervisory functions - Ensure adherence to the process deliverables (SLA's) - Review / audit transactions performed by team leads - Supervise and support team members to ensure that delivery is consistent with or exceeds client's quality service standards - Working closely with Team Leaders to manage Team and Individual Performance, drawing action plans for the team Educational Qualification required for the position. - Any Graduate Functional Competenc...