Anti-Fraud Operations Director

SMBC Group · Charlotte, North Carolina, United States

Location
Charlotte
Job Type
Full Time
Posted
July 08, 2026

Job Description

Role Description


Seeking a seasoned leader to oversee Anti-Fraud Operations across the Americas Division, with responsibility for fraud detection, investigation, and prevention activities. This role provides end-to-end oversight of transaction screening, alert management, fraud investigations, and fraud model governance to ensure effective mitigation of fraud risk.


The Director is also responsible for leading a follow-the-sun operating model, managing the overnight fraud operations team to ensure seamless, continuous fraud monitoring and investigation coverage that mirrors and supports daytime operations.

Responsibilities

  • Lead daily fraud operations, including transaction screening, alert disposition, and case management.

  • Oversee fraud detection platforms (e.g., Actimize Fraud, Mitek) and ensure effective alert generation and decisioning.

  • Serve as escalation point for complex fraud incidents and dr...
  • Ready to Apply?

    Submit your application for Anti-Fraud Operations Director at SMBC Group

    Apply Now