APAC Customer Care Executive (1 Year Contract)

The Body Shop · Singapore, Singapore, Singapore

Location

Singapore

Job Type

Full-time

Posted

June 30, 2026

Job Description

Your role in a nutshell

Manage the efficient and accurate execution of wholesale orders from franchisees, acting as the primary point of contact for markets on supply-related queries.
By building and maintaining strong relationships with both markets and internal stakeholders, this role will ensure that market orders are processed in line with requirements, regulatory standards, and shipping schedules.
Monitor orders from processing through to despatch, address any discrepancies or delays, and resolve any post-despatch issues such as QC claims and shipment discrepancies.
A critical role in maximizing service levels (order fulfilment) to meet KPIs, analysing open orders, and collaborating with key internal stakeholders to ensure timely product delivery and achievement of monthly turnover target.
More about the role

Customer Care
Act as the first point of contact for market supply...
        

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