APAC Service Process Improvement Lead

A global medical technology leader based in Kuala Lumpur is seeking a Manager for APAC Service Continuous Improvement. This role is pivotal in driving operational improvements across service operations in the Asia Pacific region. Responsibilities include leading continuous improvement initiatives, defining service performance metrics, and collaborating with cross-functional teams to enhance the customer service experience. The ideal candidate will possess over 7 years of service operations experience and a strong background in lean methodologies and project management.
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