Application/ Production Support L2

As a L2 resource of his/her team, he/she:

• Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• Takes up technical tasks and support day to day BAU tasks/Incidents/RFC’s
• provides technical knowledge, supports services both proactively and reactively to maintain the availability and reliability of applications in accordance to the SLA,
• reviews technology changes to identify potential risks
• supports his/her team during diagnosis when technical issues arise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peers, Development team, Service managers, Architect and project teams on technology roadmap and projects,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their...