Application Support Analyst in Toronto

Elevate your career with the Canada’s Ombudsman for Banking Services and Investments as an Application Support Analyst in Toronto. Contribute to vital IT services and application support in a hybrid work environment.
This role involves providing support for Dynamics CRM, Business Central, SharePoint Online, and user portals. As the first point of contact for application issues, you will resolve incidents and enhance operations through effective problem management and user assistance. Your efforts will ensure the delivery of reliable service essential for stakeholders.
Key Responsibilities:
• Provide application support for Dynamics CRM and Business Central
• Handle application incidents and service requests promptly
• Identify and analyze recurring problems for improvement
• Support user access management and permissions
• Document incidents and service delivery processes
Requirements:
• Two+ years in technical support for business applications
• Proficien...