Application Support Analyst

About the job Application Support Analyst

We are seeking an Application Support Analyst to provide Tier 1 support for finance systems, manage user access, monitor integrations, and assist with financial reporting. This role is the first point of contact for technical and functional queries and requires a detail-oriented, service-driven professional who can operate effectively in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for all technical and functional support queries, managing and resolving helpdesk tickets efficiently
• Provide Tier 1 application support for Infor SunSystems and Infor EPM, including issue troubleshooting and user guidance
• Manage user access, permissions, and security roles in line with internal controls and audit requirements
• Monitor system integrations and data flows between Infor and non-Infor systems, ensuring continuity and accuracy
• Assist ...