Application support analyst (Sonata exp)

Overview

Cape Town, South Africa | Posted on 02/06/2026

Responsibilities

• To work with the proposition, operations, change and development teams to assist in solving business and system issues and designing business solutions to deliver superior customer experiences and a low ‘cost to serve’ operation.
• Provide proactive, on-going support to cross functional teams and team members to support a mature working environment, including assisting with production support and migration related tasks and issues when required.
• Build relationships and collaborate with key stakeholders to build trust that will help to ensure deliverables stay on track, especially linking Operations and IT teams together.
• Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process.
• Perform daily health checks to ensure application related issues are pro-actively identified and addressed...