Application Support Engineer

Job Description

Every secure door, every access-controlled system, every protected environment relies on software that works - and when it doesn’t, our customers call us. ID-ware builds the software that controls who gets access to buildings, systems and sensitive environments for organizations across Europe. Our PIAM platform sits at the heart of our customers’ operations, which means when something isn’t working, they need answers fast. As an Application Support Engineer, you are the person who provides them. You will own L2 support for a diverse international client base: triaging and resolving software issues, keeping SQL databases running cleanly, and working directly with the development team when a problem runs deeper. The role is shift-based (mornings, evenings, nights, and occasional weekends) and suits someone who stays sharp under pressure, takes ownership of their ticket queue, and communicates just as confidently with a non-technical end user as with a deve...