Application Support Engineer (L1/L2)

Responsibilities:

• Provide Level 1 & Level 2 application support for a portfolio of enterprise systems
• Manage and resolve incidents, problems, and service requests
• Communicate with end-users via phone, email, chat, and ticketing systems (e.g. JIRA)
• Perform incident analysis, troubleshooting, and resolution
• Document support activities and solutions in JIRA
• Collaborate with project, infrastructure, and production teams
• Perform daily application health checks before business hours
• Track and report escalated issues (weekly/ad‑hoc)
• Ensure timely resolution and maintain service quality

Requirements:

• Bachelor's Degree in Computer Science or related discipline
• Minimum 4+ years of experience in application support or development
• Understanding of application servers, production ...