Job Description
L1/L2 Job Description and Daily Support/New Project Mode
L1/L2 Job Summary ：
The SAP L1/L2 Support Engineer is responsible for
providing first-line technical support for SAP systems.
This role involves monitoring system health, troubleshooting
basic issues, and escalating complex problems to
higher-level support teams.
The ideal candidate will have a strong understanding
of SAP landscapes and a passion for ensuring system
stability and user satisfaction.
L1/L2 Key Responsibilities ：
Incident Management: Receive, triage, and resolve L1/L2
support tickets for SAP systems (e.g., SD,MM, FICO etc.
modules).
System Monitoring: Monitor system performance and logs
to identify and address potential issues proactively.
Collaboration: Work closely with L3 engineers and
business teams to ensure timely resolution of issues.
User Support: Assi...