Location
singapore
Job Type
Full-time
Posted
May 24, 2026
Job Description
The L1 Production Support Analyst serves as the first line of support for Java/Web-based applications supporting Product Risk and Market Risk systems. The role focuses on monitoring, incident triage, basic troubleshooting, and coordination with L2/L3 teams to ensure application availability and stability.
Key Responsibilities- Monitor applications, batch jobs, and alerts.
- Perform initial issue analysis and resolution using runbooks.
- Log and manage incidents in ticketing tools.
- Escalate issues and support major incident calls.
- Assist with release and maintenance validation.
- Basic knowledge of Java/Web applications, Unix/Linux, and SQL.
- Familiarity with ticketing and monitoring tools.
- 1–3 years of IT support experience.
- Good communication and willingness to work shifts/on call.