Application Support Manager, Asia Pacific

Santander · Hong Kong, Hong Kong, Hong Kong

Location
Hong Kong
Job Type
Full-time
Posted
June 17, 2026

Job Description

Application Support Manager, Asia PacificCountry: Hong Kong

Responsible for Change the bank execution activities related to critical business applications used in the Asia branches across different business areas Markets and Banking mainly and down streams. Be the liaison between local user groups and the global teams and suppliers. Provide escalation and follow-up with various local and global teams.

Key Responsibilities

  • Cross function managing and coordinating supplier and internal relationships with the HO office.

  • Coordinate the Projects execution with Madrid when changes are required.

  • Provide weekly and monthly release reports for management review.

  • Escalate and follow up on project risk application issues.

  • Define release content based on the service request backlog.

  • Supervise and prepare runbooks related to GO-Live activities and provide post-production support after the implementat...

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