Application Support Officer - OutSystems

The Application Support Officer – OutSystems is responsible for ensuring the stability, performance, and reliability of digital banking applications built on the OutSystems low-code platform. This role supports web and mobile banking solutions, internal portals, and customer-facing applications critical to UnionBanks digital ecosystem.

The role requires strong technical troubleshooting skills and collaboration with development, infrastructure, and cybersecurity teams to maintain secure and highly available banking services.

Key Responsibilities:

Incident & Problem Management

• Provide Level 2 support for OutSystems-based web and mobile applications.
• Analyze system logs, integrations, APIs, and database interactions to diagnose issues.
• Escalate complex issues to development teams and track resolution progress.
• Perform root cause analysis and document findings.

Application Monitoring & Performance