Application Support Role in Ottawa

Enhance your skills with Osler, Hoskin & Harcourt LLP as an Application Support technician based in Ottawa. Provide essential tech assistance and optimize user satisfaction within a supportive team.
As the Application Support Technician, you will be responsible for addressing IT issues faced by internal users. This on-site job requires strong troubleshooting abilities and communication skills to effectively assist with a range of technical inquiries while following confidentiality protocols. Your proactive approach will contribute to maintaining high standards of IT service.
Key Responsibilities:
• Receive and log service requests from end users
• Troubleshoot application software and hardware problems
• Set up and configure A/V technology for meetings
• Identify root causes and recommend solutions
• Escalate complex issues to ensure timely resolution
Requirements:
• Background in technology from college or university
• Relevant experience in a service des...