Location
kuala lumpur
Job Type
Full-time
Posted
June 17, 2026
Job Description
We are looking for an experienced Application Support Team Lead to oversee the daily operations of our support team and ensure high‑quality service delivery to our customers. This role combines technical expertise, leadership, and customer engagement , making it ideal for someone who thrives in a fast‑paced, SLA‑driven environment.
What should you have?
- Strong leadership and team management experience, with the ability to coach and develop high‑performing teams.
- Proven ability to manage support operations, ensuring timely issue resolution and SLA adherence.
- Excellent stakeholder and customer management skills, including handling escalations and leading discussions.
- Solid problem‑solving and decision‑making capabilities, especially in fast‑paced environments.
- Ability to collaborate effectively with cross‑functional teams and external partners.
- High level of accountability and ownership in driv...