App/Technical Support (Helpdesk)

Job Description

Aqovia is seeking an analytical, process-driven Application Support Specialist to anchor our front-line technical operations. In this role, you will own incident resolution and user satisfaction for our nationwide enterprise LMS platform. You will serve as the crucial bridge between millions of end-users and our core engineering squads. If you excel at triaging complex bugs, managing strict SLAs, and ensuring mission‑critical platform stability, this impactful role is for you.

Key Responsibilities

• L1/L2 Troubleshooting: Provide high-quality technical support for our LMS platform.
• Ticket Management: Triage, categorize, and track software bugs, access issues, and portal errors using Jira Service Desk.
• Bug Escalation: Replicate application errors in staging environments and document clear technical briefs for engineering teams.
• LMS Administration: Assist administrators wit...