Arabia Customer Service Specialist

Unilever · Dubai, Dubai, United Arab Emirates

Location

Dubai

Job Type

Full time

Posted

July 04, 2026

Job Description

JOB PURPOSE
This role exists to focus more on our customers and drive customer centricity agenda
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
Drive Number 1 Supplier agenda program
Monitor shipments generation centrally for Arabia
Monitor weeks coverage status across Arabia
Coordinate loss tree analysis and corrective action plans with stakeholders
Track and improve customer service KPIs (service level, OTIF, case fill rate)
Lead cross-functional alignment between demand, supply, and CX teams
Identify service gaps and proactively drive continuous improvement actions
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REQUIRED QUALIFICATIONS
Analytical skills
Finance acumen
Data-driven mindset
Strong problem-solving and decision-making ability
Advanced Excel and reporting skills (Power BI is a plus)
Ability to manage ...
        

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