Job Description
Position Overview
Essential Duties & Responsibilities
People
· Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.
· Support the Café Manager in fostering a positive, engaging, and inclusive work environment.
· Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.
· Provide real-time feedback to team members to enhance performance and customer interactions.
· Help with onboarding and talent retention efforts as needed.
· Step in as acting manager when required, ensuring seamless operations.
Customer
· Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.
· Support the development of a sales-driven culture that converts walk-ins into loyal customers.
· Assist in handling customer feedback and resolving issues promptly.
· Build rapport with regular cu...