Assistant Call Center Manager - BPO Industry

Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.

Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs and provide tailored solutions to help them succeed - whether filling critical roles, scaling teams, enhancing processes, or achieving short-term goals.

Job Overview

We are seeking an experienced and results-driven Assistant Call Center Manager to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.

In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPI...