Assistant Contact Centre Manager (Customer Service) - KL

Qualifications

Requirements:

• Bachelor’s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast‑paced environment, able to deal with rapid change and ambiguity.
• 8+ years of experience in operations, preferably in BPO/ITES industry.
• 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Significant experience in a complex fast‑paced environment.
• Excellent written and verbal communication skills.

Preferred Requirements:

• Having high cultural awareness of political and social situations is a plus!
• Proficiency in English and Multilingual is highly preferred (depen...