Job Description
When it comes to reliability and security of the network, SPTel offers no compromise. Our network is monitored 24/7 by an Integrated Operations Centre and supported by a technically competent Technical Operations team (TechOps) that is well-versed in the various domains of IP & Transport, InfoSecurity, IoT& Cloud Ops, and Network Management & Support Tools.
The candidate should possess strong leadership with resolution and technical problem identification skills and passionate in solving customer’s issue by putting the ‘Customer First’.
He/ She is required to manage and lead the TechOps team in supporting proactive Change Management of the active infrastructure, Incident and Problem Management from all incoming escalation or technical escalations and provide great service experience in recovery of customer services in the shortest possible time.
Candidate must also apply the urgency and quick in response to any network anomaly in the operation. He/ She is to bui...