Assistant Executive (IT) - Technical Support

Responsibilities: 1. End‑User & Desktop Support (L1 / L2) Provide first‑ and second‑level IT technical support to end‑users including desktops, laptops, mobile devices, printers, and peripherals. Diagnose and resolve hardware, software, OS, and application issues within defined SLA timelines. Perform onsite and remote troubleshooting, escalation, and follow‑up to ensure timely issue resolution. 2. Service Management & Ticketing Operations Manage incidents, service requests, and problem records through the IT Service Management (ITSM) / ticketing system. Ensure tickets are properly logged, categorized, prioritized, documented, and closed in accordance with IT service procedures. Track recurring issues and assist in problem root‑cause analysis and preventive actions. Support SLA monitoring, reporting, and service improvement initiatives. 3. Ivanti Endpoint Management & Operations Support daily operations of the Ivanti Endpoint / Neurons platform, including:
Endpoint onboarding and dev...