Assistant Front Office Manager

The Assistant Front Office Manager reports to Front Office Manager. Assist to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Ensures Front Office operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department.

As the Assistant Front Office Manager, he/she is responsible for guests experience and must ensure each guest receives the highest level of service and attention throughout their stay.

Management and leadership of the Front Office team

• Be part and take an active role in the Associate of Rooms Division Executives Singapore

• To ensure continuity in service delivery, demonstrates collaborative and encouraging leadership to support the team of Guest Services, Reception, Operator and Lobby Lounge.

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