Assistant Guest Registration Director

Job Description

 POSITION SUMMARY: 

This position supports the work of the YMCA of the Rockies – Snow Mountain Ranch, a family and conference/group retreat center and residential camp serving more than 50,000 guests annually. The Assistant Guest Registration Director oversees the daily operations of the Guest Registration division of the Guest Services Department, including Front Desk, Switchboard, Campgrounds and Night Audit functions, with a strong emphasis on delivering exceptional guest service. This role is responsible for supervising, training, and mentoring year-round staff, seasonal employees, volunteers, and interns, while ensuring the accuracy and integrity of guest records and financial transactions. The Assistant Director also supports departmental planning, process improvement, and cross-departmental collaboration to enhance operational efficiency and the overall guest experience. 

OUR MISSION AND CULTURE:
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